What We Do?

Industry Specific Research:

Social Media lab works to determine how social media can help specific industry verticals and government agencies. SML conceptualizes, builds solutions and conducts trials before it could be offered as a comprehensive solution

Here’s a quick view on the potential of Social Media for various verticals

BFSI:

• Customer Grievance management
• Loyalty Management
• General branding
• Promo of new features/schemes
• Better KYC (Know Your Customer)
• Feedback and satisfaction surveys
• Referral schemes

Construction:

• Progress Monitoring
• Referral schemes
• Promo of new features/schemes
• Prospect education (on legalities and other terms)
• Networking for housing society members
• Bulletin boards and real time updates
• Rentals and sub-rentals

Governance:

• Complaint registration and tracking
• News and Status updates
• Extended reach out to communities
• Corruption meters
• Scheme effectiveness analysis
• Better public interactions

Travel and Hospitality:

• Customer satisfaction measurement
• Recommendation engines
• Travel cost estimator
• Loyalty Management
• Instant and surprise rewards
• New scheme promotions
• Pre-launch surveys
• Trending
• Complaint redressals

Pharma & Healthcare

• New inventory arrival updates
• Stock exhaust alerts
• Dosage reminders
• Medicare on mobile
• Feedback and recommendation engines
• Insurance and medi-claim management
• Discussion forums